Shipping & Returns

 

Shipping Policy

At Jacks & Bags, we aim to deliver your order safely and on time.

Processing Time

  • All orders are processed within 1–3 business days.

  • Custom or made-to-order leather products may take a little longer.

Shipping Time

  • Standard delivery usually takes 5–10 business days, depending on your location.

  • Tracking details will be emailed once your order ships.

Shipping Charges

  • Shipping charges are calculated at checkout based on your location and product weight.

  • We offer free shipping on selected promotional items.

Order Tracking

  • Once shipped, you will receive a tracking number.

  • You can track your order anytime through the link provided in your email.

Return & Exchange Policy

Your satisfaction is our priority.

Eligibility for Returns

  • You can request a return within 14 days of delivery.

  • Product must be unused, unworn, and in original packaging.

  • Returns are not accepted for customized or personalized items.

Exchange

  • Size exchange is available depending on stock availability.

  • Customer is responsible for return shipping cost (unless product received is damaged or incorrect).

Damaged or Wrong Product

If you receive a damaged, defective, or wrong item, contact us within 48 hours with pictures. We will arrange replacement or refund.

Refund Process

  • Once your return is received and inspected, we will notify you.

  • Refund will be issued to your original payment method within 5–7 business days.

Contact Us

For any shipping or return-related questions, email us at:
📧 support@jacksnbags.com
We’re always here to help!